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In order to raise a ticket with Microsoft support users are recommended to stick to the following ways that are mentioned down under:
Users are advised to make use of the Client App in order to Log a ticket from their computer. For doing so, users may stick to the simple step by step guide mentioned down below:
Open any of the following applications that are: Outlook, Word, Excel, PowerPoint, or OneNote.
Once you have opened the application, users are then required to select the option that reads ‘Help’.
You will see another option on the next window that is Contact Support. Select the same and proceed further.
You will be redirected to yet another page, where you are supposed to briefly mention the issues and problems that you might be facing with your Microsoft account.
Provide an answer to the ‘How can we help’ question and proceed further. Select the Get Help option and you are done.
You will again be redirected to yet another page, where you could see a handful of articles that are meant to help you with your queries and issues.
If your problem criteria do not match with the search results, then users are recommended to select the Talk to an agent option on the page.
Selecting the above-mentioned option would allow you a scope to get in touch with the customer service professionals through the Live chat option. Select the Hotmail Live chat option and proceed further.
The live person will connect at once and will provide optimum resolutions for all your queries, problems and concerns.
In order to get an answer to How do I raise a ticket with Microsoft support using the Web App, users are recommended to follow the steps that are mentioned down under:
Navigate to WORD, Excel, PowerPoint. Once you are there, users are required to make a selection of the file option.
Next, users are required to navigate to the Help section on the page.
This will again bring you to yet another window, where you are supposed to select the option that reads ‘Contact Support’.
You will now be redirected to yet another page, where users will find the ‘Microsoft Support’ link which is mentioned at the bottom of the page. Select this option or else to click on the Microsoft support link.
On another page or window, users are required to go for the option that reads‘ contact support in the browser instead. Selecting this will lead you to a live person with whom you could discuss all your queries and issues that you are facing as far as your Microsoft account is concerned.
In the case of Outlook, Calendar and People, users are recommended to stick to the steps that are mentioned down under:
You could spot the following icon ‘?’ on the page. Select this and you will be redirected to another window.
Here, users are required to provide certain details concerning the issues that they are facing as far as Microsoft services and products are concerned.
Users then are required to confirm their email address for getting in touch with the customer service professionals working at Microsoft.
Hit the send option and you will receive an email form from an expert working at Microsoft to get proper solutions as far as your issues and problems are concerned.
Apart from the above-mentioned steps, users may also stick to giving a call on the customer survival helpline number. The number is released by the support team working at Microsoft and this would allow you to get proper solutions for your Microsoft related problems.
Microsoft users may connect with the customer survival department by dialling the customer survival helpline number that is present on the customer service support page released by Microsoft.
Getting in touch with a customer survival professional is surely going to help with your Microsoft issues, as experts are present round the clock to offer assistance and support to users who are facing issues while working on Microsoft applications, services and products.
I hope the above-mentioned paper must have addressed: Does Microsoft have a ticketing system? For details regarding the same, users are recommended to navigate to the official support page released by Microsoft.
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